We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your visits to and use of this website;
(b) information about any transactions carried out between you and us in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications.
(2) Information about website visits
We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.
We use cookies on this website for the stone selector ‘save option’. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.
(3) Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to:
(a) improve your browsing experience by personalising the website;
(b) send information (other than marketing communications) to you which we think may be of interest to you by post or by email or similar technology;
(c) send to you marketing communications relating to our business, which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology [(you can inform us at any time if you no longer require marketing communications to be sent by emailing us at enquiry@cawdorgroup.com
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(4) Other disclosures
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and Except as provided in this privacy policy, we will not provide your information to third parties.
(5) Security of your personal data
We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
You are responsible for keeping your password confidential. We will not ask you for your password.
(6) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
(7) Your rights
You may instruct us to provide you with any personal information we hold about you.
You may instruct us not to process your personal data for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes. You can also instruct us not to use your personal data for marketing purposes by email (to enquiry@cawdorgroup.com) at any time.
(8) Contact
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to enquiry@cawdorgroup.com or by post to The Cawdor Stone Group, Cawdor House, London Road, Woolmer Green, Herts. SG3 6JE
1.0 Products
We aim to show representative samples of all our stone. However, please remember that stone is a natural product and is subject to variations in tone, colour and marking. Some products will also show slight imperfections - these are a natural occurrence in the stone
2.0 Specifications
Dimensions are approximate only and may be subject to a degree of inaccuracy
3.0 Prices
Prices may be subject to change without notice. Prices given in our lists are based upon metric measurements. Our prices are quoted exclusive of VAT and delivery.
4.0 Payment Terms
With the exception of worktops, no goods will be released until full payment has been received and has cleared. For furnishings, special orders and non-stock items a deposit of 50% is required on placing an order.
For worktops we require 50% payment of the total price on placing an order with the balance payable on completion of the work. Please note that we reserve the right to apply a late payment surcharge at the rate of 15% over base on any outstanding balances.
5.0 Placing orders
Please measure carefully. Stone products are subject to batch variation and we cannot agree that subsequent orders will match, nor can we be responsible for products that are surplus to requirement.
6.0 Lead-time for special orders
We like to offer our clients choice and quality and this sometimes means that items take a while to source. Please enquire about the current lead-time for items you are interested in before placing your order: we would not want to disappoint you by failing to meet your work schedule.
Please note that special orders cannot be cancelled or returned.
7.0 Delivery
We offer a local and nationwide delivery service for which a reasonable charge is made. Please ask for details.
We endeavour to make deliveries within 5 working days, but can organise express deliveries at an additional cost.
In order to avoid problems with delivery we need to be advised of access conditions at the delivery address and will ask you to provide details before confirming costs. Please note that delivery is usually only kerbside and that assistance may be required with offloading.
We are unable to accept any responsibility for lost working time in the unlikely event of a delivery being incorrect, delayed or postponed
8.0 Damages
In line with the industry standard, please allow 5% for breakages when ordering tiles.
All goods should be inspected on arrival and any damages should be recorded on the paperwork at the time of delivery. Shortages or incorrect deliveries must be advised to Cawdor Stone Gallery immediately.
We are unable to take responsibility for damages not acknowledged on the delivery paperwork
9.0 Estimates
These are provided in good faith. Please ensure they are correct, as the company cannot be held responsible at a later date for inaccuracies
10.0 Fixing
Whilst we are happy to offer advice, we are unable to accept responsibility for problems arising from the incorrect fixing of products by a third party, shortages or products that are surplus to requirement.
Terms and conditions for worktop manufacture and supply
11.0 Templating
Our aim is to offer you an efficient and accurate service. In order to achieve this, it is essential that the following be carried out prior to our designer arriving on site:
- All surfaces/carcasses to be templated must be complete, flat and level. The final level of the worktops can only be as good as the level of the units supporting them, so please be aware that we are unable to accept responsibility for problems caused by additions or alterations to the furniture or appliances after templating has taken place.
- If you are replacing existing worktops they must be removed in order for the carcasses to be seen. Without removal of the existing tops it is impossible to assess whether additional work needs to be carried out before new worktops can be fitted.
- Inset sinks and taps must be disconnected but available for the designer to view
- Gas or electric hobs must be disconnected but available for the designer to view
- Under-mounted and Belfast or Butler style sinks must be fixed in their final position
- Any units to be fitted directly on top of the worktops must be fitted after the worktops. It is not acceptable to leave a gap with the intention of sliding the worktops underneath
- If any walls around the worktops are to be plastered this must be done either before templating or after the worktops have been fitted
The client or their representative must be present during templating to agree all relevant details with our designer, including edge detail, height of splash backs, position of joints etc.
If the layout has changed between a quotation being accepted and the template taken, we may need to revise the quotation and sign it off with the client. Please be aware that this will invariably cause a delay.
We are able to accept detailed drawings with all the necessary dimensions in lieu of creating a template, but will require client corroboration by signature.
12.0 Fixing worktops
In order to ensure a problem free installation please note the following points:
- If any sink, tap or hob has been re-connected following templating, they must be disconnected again prior to fitting taking place
- Tiling in areas around worktops must take place after fixing worktops
- In the event of any plasterwork etc being disturbed during fixing, all making good and subsequent costs are the responsibility of the client
- Please be aware that we do not have the tools or skills to undertake gas, electrical, plastering or plumbing work whilst fixing.
- Where jointing of materials is necessary it will not always be possible to secure an exact match between the jointing material and the granite. Please note that jointing lines are therefore likely to be visible, particularly on lighter coloured materials.
- Transport and fixing by a third party (customer or their agent) is at the customer’s own risk
Please note that, whilst we take every care to minimise the disruption during installation, the process will create some dust. We ask our clients to ensure that, as far as practicable, doors to other parts of the house are kept closed, and to remove items of value in the installation area which may be adversely affected. E.g. televisions.
13.0 Sign Off
On completion of an installation it is essential that the client or their representative is available to inspect the works and sign off our acceptance form. You will appreciate that after our installers leave the site it is impossible for us to verify any subsequent claim for damage to the goods and/or their surrounds. This being the case, should no one be available to sign off the acceptance form and attach any comments associated with any problems, the client accepts that we are no longer liable.
14.0 Processing time
We will endeavour to fulfil our agreed commitments to all our clients. However, due to the vagaries and variations of the materials we use, we only offer an expected delivery and installation date. We are unable to accept any liability from any loss whatsoever due to delay in delivering our product.
15.0 Aborted visits
Please note that should conditions be such that we are unable to complete templating and/or fitting in one visit there is an automatic surcharge of £150 or £75.00/hour, whichever is greater.
16.0 Slab thickness
All dimensions are nominal and may vary according to the standard industry cutting tolerances
17.0 Ownership
All goods remain the property of Cawdor Stone Gallery until full and final payment has been acknowledged.
18.0 General
All our works are carried out in accordance with the standards and recommendations of the Stone Federation of Great Britain’s, Code of Practice for the design, manufacture, installation and maintenance of natural stone kitchen worktops.
The placing of an order shall be deemed as full acceptance of these terms and conditions. The Customers terms and conditions shall not be incorporated into any contract with the company, and in any event these conditions shall prevail over all the customers terms and conditions.
Finally, please be advised that standing on the finished worktops is not recommended and we can take no responsibility for problems arising as a result.
The Privacy Policy and Terms & Conditions are based on a freely-available template created and distributed by www.website-law.co.uk.
